The Universal Credit helpline numbers are now free to call.
The Freephone numbers include:
0800 328 9344 (live service) this replaces 0345 600 0723
0800 328 5644 (full service) this replaces 0345 600 4272
Anyone ringing the old numbers will hear a message informing them of the new number to call. The DWP have said that
“Anyone calling the old numbers will hear a repeated message informing them of the change and the new number to call. They won’t be charged for listening to this pre-recorded message as long as they hang up before the call is terminated. The message will be clear about the need for the caller to end the call before they are cut off.”